This Refund Policy (“Policy”) governs the refund terms for digital services and subscriptions purchased through the UltaSocial platform, operated by Digituva.
UltaSocial provides digital content and online services; therefore, refund requests are subject to relevant consumer protection laws, including Turkish Law No. 6502 and EU Directive 2011/83/EU.
Once a User begins using a digital service, the right of withdrawal may be limited.
Digituva aims to ensure customer satisfaction and reviews all refund requests fairly.
Refunds will not be granted in the following situations:
The User has already accessed or used the purchased service (e.g., premium membership features),
The inability to use the service is due to the User’s own fault,
Services purchased under promotions or discounts subject to special conditions,
Misuse of services in violation of applicable laws or Platform rules.
Refunds may be granted if:
The service cannot be provided due to technical failures,
A duplicate payment has been made,
The purchased service was not delivered as described,
Payment was received but the service was not activated.
Users must submit refund requests in writing to info@digituva.com.
Requests will be reviewed within 14 days, and Users will be informed of the outcome.
Approved refunds will be processed using the original payment method. Bank processing times (3–10 business days) may vary.
Users may cancel their subscriptions at any time.
Upon cancellation, future billing will stop.
No partial refunds will be issued for unused subscription periods.
This Policy is subject to the laws of the Republic of Türkiye. Any disputes shall be resolved before Istanbul Courts and Enforcement Offices.
? Email: info@digituva.com
